Refund policy

Shipping & Return Policy

Decoupage Paper, Furniture Hardware & Home Décor

Shipping

  • Orders are processed and shipped within 2 business days.
  • All orders are shipped via USPS.
  • We currently ship to the United States, Canada, Europe, and Australia.
  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • If an item in your order is unexpectedly out of stock, we will promptly refund the unavailable item(s) and ship the remaining items as soon as possible.

Orders Not Received

Once your order has been shipped and delivery has been confirmed by the carrier, we are not responsible for any loss, theft, or delivery to an incorrect address.

If you do not receive your order, you must notify us within 3 days of the confirmed delivery date so we can review the issue with the carrier.

Returns

We want you to be happy with your purchase.

  • Returns are accepted within 14 days of delivery (Decoupage paper, Furniture hardware, and home décor items).
  • Customers are responsible for return shipping costs unless otherwise noted.
  • First-time customers receive one free return. We will provide a prepaid return shipping label for your first eligible return. Avaliable only for United States orders.
  • Items must be returned unused and in their original condition and packaging.

Damaged Items

If your order arrives damaged, please:

  1. Take clear photos of the damaged item and the packaging immediately upon delivery.
  2. Email the photos, your order number, and a description of the damage to dina@piecesreclaimed.com.

We will review your claim and, if the damage occurred during shipping, we will provide a replacement or issue a full refund, as appropriate.

Furniture Sales

Shipping

  • We currently sell and ship furniture within the United States only.
  • International furniture orders will be canceled and refunded. We apologize for any inconvenience and appreciate your understanding.
  • Processing time for in-stock furniture is approximately 4 weeks.
  • Processing time for custom furniture orders is 6–8 weeks.
  • Free shipping is included on all furniture shipped within the contiguous (lower 48) United States.
  • We carefully select shipping carriers to help ensure your furniture arrives safely and on time.

Please note that many of our pieces are antique or vintage. Natural signs of age, wear, and character are part of their unique charm and are not considered defects.

Returns

All furniture sales are final. We do not accept returns or offer refunds on furniture purchases.

Damaged Furniture

If your furniture arrives damaged during shipping:

  1. Take photos of the furniture and all packaging immediately upon delivery.
  2. Email the photos, your order number, and a description of the damage to dina@piecesreclaimed.com.

We will carefully review your claim and, if the damage occurred during transit, we will work with you to provide an appropriate resolution, which may include repair, replacement, or a refund, depending on the circumstances.

Refund Policy

At Pieces Reclaimed by Dina, we strive to ensure every customer is satisfied with their purchase. If a refund is approved, the following terms apply.

Eligible Refunds

Refunds may be issued under the following circumstances:

  • Your order is canceled because an item is unavailable or out of stock.
  • Your order is canceled before it has shipped.
  • An eligible return is received, inspected, and approved.
  • Your item arrives damaged during shipping and your claim is approved.
  • We determine that a refund is appropriate due to an error on our part.

Non-Refundable Items

Refunds will not be issued for:

  • Furniture purchases, except in cases of approved shipping damage.
  • Returned items that have been used, altered, damaged by the customer, or returned in a condition different from when they were received.
  • Orders shipped to an incorrect address provided by the customer.
  • Orders marked as delivered by the shipping carrier that are reported missing after the 15-day reporting period outlined in our Shipping & Return Policy.

Refund Processing

Once your return or claim has been received and approved, your refund will be processed to the original method of payment.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is the result of our error or the item arrived damaged.

Order Cancellations

Orders may be canceled for a full refund within one business day of placing the order and before they have been shipped.

Once an order has been shipped, it can no longer be canceled and will be subject to our Return Policy.

Custom furniture orders may not be canceled once production has begun.

Questions

If you have any questions about your refund or believe you are eligible for one, please contact us at dina@piecesreclaimed.com. Include your order number and any relevant photos or information so we can assist you as quickly as possible.